Oregon Dry Cleaners Assoication
#1— The Wonders and Woes of Wetcleaning with Ann Hargrove of NCA
#2— Confidence at the Counter with Alan Spielvogel of NCA
Mark Your Calendar for Two (2) Very Special Seminars Each to be Presented in Medford, Eugene and Portland This summer you’ll be able to notch up your operation’s wetcleaning and customer service skills in your own backyard because the ODCA has partnered with NCA (National Cleaners Association) and they’re bringing two of the industry’s foremost experts to Oregon to reveal their secrets for success at wetcleaning and customer service!
Confidence at the Counter
Your CSRs will develop new confidence and skills for handling garments and customers at the counter. They’ll learn what to look for, what to up charge and why it’s fair. They’ll learn the early warning signs of customer dissatisfaction, how to respond to common place questions and challenges, and lotsmore.
The Wonders of Wetcleaning
You’ll learn what equipment you need and why you need it, the chemicals to use, how to sort, test, avoid shrinkage, stretching and felting, minimize finishing, pre-spotting oily stains, the secrets for success with silk and wool, what you never wetclean, the difference between washing and wetcleaning, and lots more.
Rogue Regency Hotel 2300 Biddle Rd. Medford, OR
The Phoenix Inn 850 Franklin Blvd Eugene, OR
The Phoenix Inn 14905 SW Bangy Road Lake Oswego
Name of Business________________________________________________
Address_______________________________________________________
City_____________________ Phone________________Fax___________ Email_______________
Member: NCA_________ ODCA_________________
Number Attending Seminar#1 Wet Cleaning_______________ Seminar #2 CSR_______________
Portland
PO Box 290, Corvallis, OR 97330
